The Antelope Valley Hospital Pediatrics Department wants you and your child to have the best possible care. It is important that you know what your rights are, as well as what your obligations are to your child, yourselves, your doctor, and the hospital. We welcome you and encourage you to actively participate with those involved in your child's care. We believe that as parents, you are members of the health care team, along with the doctors, nurses, social workers, respiratory therapists and other health care professionals who will be taking care of your child. You and your child have the right to:
Care that supports you as a family
- Personal Respect and Dignity
- You and your child will be treated with courtesy and respect.
- We will introduce ourselves, and explain our role in your child's care.
- We will take the time to listen. Please share any information with us that might help us plan the best care for your child and family.
- We will speak and write respectfully about your child and family.
- We will honor your privacy.
Information you can understand
- You and other family members are welcome in the hospital to be with your child.
- We will provide a place for one adult family member to spend the night near your child.
- If you choose, you may stay with your child during most medical treatments.
Quality Health Care
- You have the right to complete information from people helping you care for your child. We encourage you to ask questions when you do not understand.
- You can ask to have a friend or family member with you whenever people in the hospital are explaining things to you.
- You have the right to know about your child's condition and treatment plan. You have the right to see and review your child's medical records with health care personnel.
- You have the right to know the policies, procedures, and routines of the hospital.
- You have the right to know the people who are taking care of your child and what their role is.
- You have the right to know about treatment options for your child and to discuss them with the heath care team members.
- Before your child leaves the hospital, we will teach you about the care your child will need. We will tell you about people and places in the community that can help you if needed.
Care that respects your child's growth and development
- While your child is in the hospital, you might have feelings of fear, anger, sadness, guilt, loneliness, or fatigue. You can talk to the health care team members about these feelings and concerns and they will listen to you with respect.
- If you want help dealing with those feelings, you can decide whom you want to help you.
Make decisions about your child's care
- Your child will be cared for by people who understand the special needs of infants, children and teenagers.
- We will try to keep your child's schedule and activities as normal as possible. This includes sleep times, quiet times, play times, and family times.
As a parent, you also have responsibilities to fulfill to make sure that we are able to do our job in caring for your child. You have the responsibility to:
- You have the right to any information that you need to make decisions about your child's care.
- We will work in partnership with you to make decisions about your child's care.
- We will explain all options and risks so that you can make the best treatment choices for your child.
- You may refuse treatments within the confines of the law.
- You can change your mind about care for your child, even if you have already given permission.
- You can ask for a second opinion from another doctor or ask to be transferred to another hospital, with the understanding that it will be up to you to assume the financial obligation of these decisions.
Provide appropriate care
- You have important information about your child. We need to know about symptoms, treatments, medicines and other illnesses.
- It is important that you tell us how you want to take part in your child's care.
- If you are not satisfied with your child's care, you need to tell us.
- If you don't understand something about your child's care, you need to ask questions.
Meet financial obligations
- You and the other members of the heath care team work together to plan your child's care.
- You are responsible to do the things you agreed to do in this plan of care. If you are unable to do this, you need to tell us.
- You are responsible to make yourself available to receive the education necessary for you to provide the care your child will need when he/she goes home.
- You are responsible to help us ensure your child's safety while in the hospital. (For example: keeping side rails up, monitoring the toys at the bedside and within reach, making sure that your child is not left inadequately supervised, not propping bottles, etc.)
- You are expected to work with the business office when appropriate to make sure your child's bill is paid promptly, and to provide them with the information they need to process your account.
- Respect and consider the rights of others
- Your family is expected to respect the rights, comfort and privacy of other children, families, and hospital personnel.
A Pediatric Bill of Rights, Association for the Care of Children's Health, 1991