Billing and Insurance

Money matters can be confusing. The Financial Counselors in our Business Office will help you understand your bill, both during and after your hospital stay.

Billing for Our Services
Antelope Valley Hospital will submit most bills directly to your insurance company for payment. Our registration personnel will ask you for insurance information at each of your visits. Giving complete insurance information at the time of registration, or as soon after as possible, will assure your account is billed correctly and paid timely.

Payment of Your Bill
Regardless of the type of insurance coverage, patients are ultimately responsible for payment of their medical bills. We will bill your insurance on your behalf and make all reasonable efforts to obtain payment from the insurance carrier. If they reject the claim or delay payment, we will look to you for payment in full.

Payment of all known deductibles, co-payments, and non-covered services for pre-scheduled procedures and admissions will be requested prior to services being rendered.

We accept all major credit cards as a convenience to our patients as well as personal checks and cash.

Uninsured and Underinsured Patients
Antelope Valley Hospital offers financial counseling and assistance to meet the changing financial situations and challenges of our patients. Antelope Valley Hospital offers discounts, charity and many other financial programs. If you are admitted to Antelope Valley Hospital, one of our Financial Counselors will speak with you and try and determine eligibility for the various programs available and will assist you with the application process. Please feel free to ask any of the registration staff for information or you can call (661) 949-5781 for additional information.

To learn more about the Medi-Cal program and eligibility requirements, or to download an application you can visit the Medi-Cal website directly at http://www.dhs.ca.gov/publications/forms/Medi-Cal/eligibilitybytitle.htm

To learn more about the Healthy Families program and eligibility requirements or to download an application you can visit the Medi-Cal website directly at www.healthyfamilies.ca.gov

Questions
If you need to speak with a Financial Counselor during your stay please call extension 5635, from your room phone. If you need assistance or have any questions once you have been discharged you can contact the Business Office directly at (661) 949-5781 or (800) 403-1857.

All Information is Confidential

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